Privacy Policy
Privacy Policy
Capri Wellness Inc. (“Capri”, “we”, “us”, or “our”) is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect personal information through our website and related digital services.
This policy applies to information collected through www.joincapri.com and does not replace the privacy practices of individual Registered Psychotherapists providing care through Capri.
Our Role
- Capri operates as a virtual mental health platform that connects individuals with independent, licensed mental health professionals.
- Capri does not provide psychotherapy directly.
- Therapy services are provided by independent practitioners who are subject to their own professional, ethical, and legal privacy obligations.
Information We Collect
a) Information You Provide Voluntarily
We collect personal information when you:
- Complete an intake or matching form
- Book a consultation
- Contact us through the website
- Subscribe to updates or communications
This may include:
- Name
- Email address
- Phone number
- General intake information (e.g., preferences, availability)
Capri does not request detailed clinical or therapeutic information through the website unless required for matching or administrative purposes.
b) Automatically Collected Information
When you visit our website, we may automatically collect limited technical information such as:
- IP address
- Browser type
- Device type
- Pages visited and time spent on the site
This information is used for analytics, security, and website performance.
Personal Health Information
If you become a client of a therapist through Capri, personal health information (PHI) may be collected and used in accordance with Ontario’s Personal Health Information Protection Act (PHIPA).
- The therapist is generally the Health Information Custodian of clinical records.
- Capri only accesses PHI where necessary to support administrative, technical, or billing functions, and only as permitted by law.
- Capri does not sell or use personal health information for marketing purposes.
- Capri uses secure third-party practice management and electronic record systems to support scheduling, documentation, and billing. These systems operate under contractual privacy and security obligations and only process personal health information on behalf of the applicable health information custodian.
How We Use Information
We use personal information to:
- Connect you with appropriate mental health professionals
- Communicate with you regarding appointments or services
- Provide technical and administrative support
- Improve website functionality and user experience
- Comply with legal and regulatory obligations
Sharing of Information
We may share information:
- With mental health professionals you choose to work with
- With service providers who assist us with hosting, scheduling, communications, or analytics (under confidentiality obligations)
- When required by law or to protect safety, rights, or security
- We do not sell personal information to third parties.
Cookies & Analytics
Our website may use cookies or similar technologies to:
- Understand how visitors use the site
- Improve performance and functionality
- You can disable cookies through your browser settings, though some features may not function as intended.
Data Storage & Security
We take reasonable administrative, technical, and physical safeguards to protect personal information, including:
- Secure servers and encrypted systems
- Access controls and role-based permissions
- Vendor due diligence and contractual privacy obligations
- Despite best efforts, no method of transmission over the internet is 100% secure.
Your Rights
Depending on the nature of the information and applicable law, you may have the right to:
- Request access to your personal information
- Request corrections to inaccurate information
- Withdraw consent where applicable
- Requests relating to clinical records should generally be directed to your therapist.
Third-Party Websites
Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of external websites.
Changes to This Policy
We may update this Privacy Policy from time to time.
Contact Us
If you have questions or concerns about privacy or this policy, contact:
- info@joincapri.com
